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Privacy Policy

Privacy Protection Guidelines
At Lions Gate Hospital Foundation (the Foundation), we respect your privacy. Keeping our donors' records and information in strict confidence is a priority for us.

The following document includes our policies and procedures and describes how we collect, use and disclose your personal information.


Our Commitment:
The Foundation is protecting the privacy of the personal information of its employees, volunteers, donors and other stakeholders. We value the trust of those we deal with, and of the public, and recognize that maintaining this trust requires that we be transparent and accountable in how we treat the information that you choose to share with us.

During the course of our various campaigns and activities, we frequently gather and use personal information. Anyone from whom we collect such information should expect that it will be carefully protected and that any use of or other dealing with this information is subject to consent (unless otherwise permitted or required by law). Our privacy practices are designed to achieve this.


Defining Personal Information:
Personal information is any information about an identifiable individual. This information can include an individual's opinions and beliefs, as well as facts about, or related to, the individual. It does not include business contact information.

Privacy Practices:
Personal information gathered by our organization is kept in confidence. Our personnel are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Also, anyone accessing an electronic donor record needs to have an authorized username and password. Different levels of access are given to staff members depending on the nature and requirements of their work. All staff are trained in confidentiality and security procedures and new staff must sign a confidentiality agreement when they are hired.

Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.

We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in light of the circumstances.

 

Consent:

The Foundation will obtain your consent to collect, use or disclose personal information except where the Foundation is authorized or required by law to do so without consent. For example, the Foundation may collect, use or disclose personal information without your knowledge or consent where:

  • the information is publicly available, as defined by statute or regulation;
  • the Foundation is obtaining legal advice; or
  • the Foundation reasonably expects that obtaining consent would compromise an investigation or proceeding.

Other exceptions may apply.

Your consent can be express, implied or given through an authorized representative such as a lawyer, agent or broker.

Consent may be provided orally, in writing, electronically, through inaction (such as when you fail to notify the Foundation that you do not wish your personal information collected, used or disclosed for various purposes after you have received notice of those purposes) or otherwise.

You may withdraw consent at any time, subject to legal and contractual restrictions, provided that you give reasonable notice of withdrawal of consent to the Foundation. Upon receipt of notice of withdrawal of consent, the Foundation will inform you of the likely consequences of the withdrawal of consent, which may include the inability of the Foundation to provide certain services for which that information is necessary.

Disclosure of Personal information:

We do not rent, sell, lend or trade our donor mailing lists, phone numbers or e-mail addresses to any third party. We do use third party suppliers to process information or to provide printing services. We select these companies carefully and they must each sign a privacy agreement.

When collecting information, the Foundation will state the purpose of collection and will provide, on request, contact information for the Privacy Officer who can answer questions about the collection.

Required Purposes:

The Foundation collects, uses and discloses your personal information for the folliwng reasons:

  • to process your donation;
  • to report your donations as required by law (i.e. to Canada Revenue Agency);
  • to manage or transfer assets or liabilities of the Foundation; and
  • to comply with legal and regulatory requirements.

The above collections, uses and disclosures are a necessary part of the Foundation's relationship with you.

 

Other Purposes:

The Foundation may also collect, use and disclose your personal information for the folliwng purposes.

  • issuing a receipt to you;
  • contacting you regarding future campaigns and special events (such as private receptions, open houses, equipment unveiling, and other events); and
  • donor recognition, including posting your name on the Foundation's donor walls.

 

You may instruct the Foundation to refrain from using or sharing information in the three ways described above under "Other Purposes" by providing written notification to the Foundation's Privacy Officer.

 

Website and Electronic Commerce:
We use password protocols and encryption software to protect personal and other information we receive when a donation or service is requested and/or paid for online. Our software is routinely updated to protect such information.

To protect your privacy, the Foundation adheres to the following principles:
We will not gather any personal information from you, unless you give it voluntarily.
We do not use "cookies" to track our visitors' use of this website.
Any personal information will not be traded, rented, sold or disclosed to anyone except the Foundation and its employees, agents, officers and directors, and except as described above under the "Disclosure of Personal Information" heading.
We take reasonable measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration or destruction.
   

At times we may request that you voluntarily supply us with personal information, such as your e-mail address and postal address, for purposes such as entering a contest, making a donation, subscribing to our e-newsletter or participating in an online survey. However, when at all possible, an option to remain anonymous will be provided to those who wish to preserve their right to anonymity.

When you supply the Foundation with your personal information over the website, we may use it:
To guide the development of new features and services relevant to web users.
To contact you by e-mail, direct mail or telephone about future events, promotions or fundraising campaigns.
To provide further information related to the issue around which you supplied personal information.
For the purposes described above.

 

Providing Access:

You have a right to access your personal information held by the Foundation

Upon written request and authentication of your identify, the Foundation will provide you with your personal information under its control, information about the ways in which your information is being used and a descriptin of the individuals and organizations to whom that information has been disclosed.

The Foundation will make the information available within 30 days or provide written notice where additional time is required to fulfil the request.

In some situations, the Foundation may not be able to provide access to certain personal information (i.e. if disclosure would reveal personal information about another individual, the personal information is protected by solicitor/client privilege, the information was collected for the purposes of an investigation or where disclosure of the information would reveal confidential commercial information that could harm the competitive position of the Foundation). The Foundation may also be prevented by law from providing access to certain personal information.

Where an access request is refused, the Foundation will notify you in writing, document the reasons for refusal and outline further steps which are available to you.

 

Accuracy:

We will make a reasonable effort to ensure that personal information we are using or disclosing is accurate and complete.

If you demonstrate the inaccuracy or incompleteness of personal information, we will amend the information as required. If appropriate, the Foundation will send the amended information to third parties to whom the information has been disclosed.

When a challenge regarding the accuracy of personal information is not resolved to your satisfaction, the Foundation will annote the personal information under its control with a note that the correction was requested but not made.

Updating of Privacy Policy:
We regularly review our privacy practices for our various activities, and update our policy. Please check our Website on an on-going basis for information on our most up-to-date practices.

 

Destruction of Information:

We keep your information only so long as we need it and are required by law. We destroy your information when it is no longer needed, or we remove your name from the information. We will take due care when destroying personal information so as to prevent unauthorized access to the information.

We will keep personal information used to make a decision affecting you for at least one year after using it to make the decision.

 

Contact Information:
Questions, concerns or complaints relating to Lions Gate Hospital Foundation's privacy policy on the treatment of personal information should be e-mailed to info@lghfoundation.com, or you may contact us by phone at 604-984-5785. You may also write to us: Attn: Privacy Officer, Lions Gate Hospital Foundation, 231 East 15 th Street, North Vancouver, BC  V7L 2L7.

Further information on privacy and your rights regarding your personal information may be found on the website of the Privacy Commissioner of BC at www.oipcbc.org.


 
 



Lions Gate Hospital Foundation
231 East 15th Street, North Vancouver, BC., Canada, V7L 2L7
Phone: 604-984-5785  Fax: 604-984-5786  Email: info@lghfoundation.com
 
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© 2004 Lions Gate Hospital Foundation. View Privacy Statement. Page updated: 5-jun-08.
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